WaterSmart

WaterSmart provides a guide for checking the most common culprits. Start with these common causes of continuous water use, especially toilets. A running toilet is one of the most common causes of unexpected water use and may be easy to fix. Customers should also check faucets, outdoor spigots, irrigation systems, water softeners and other water-connected fixtures. If you think you stopped the leak, give your meter time to show the leak has resolved, otherwise you may need to keep hunting. While not all leak alerts mean there is a leak, it does mean water is being used. If you can't find the leak, it might be time to call a plumber.

Need a toilet repair kit? We have a rebate for that!

Kyle Water Utilities customers are already set up to receive leak alerts through WaterSmart. Customers can log in and update communication preferences to add other alert methods, such as text message or phone call, and turn on additional notifications. We highly recommend carefully setting up these notifications, as they can help save you money.

Log in to WaterSmart, select Settings, then choose Communication Preferences. From there, you can choose how you want to receive alerts and updates. First, you will need to ensure all your contact information is correctly entered.

WaterSmart is a secure online customer portal from Kyle Water Utilities. It connects with the City’s smart water meter system to help customers view water use, check for possible leaks, receive alerts and find water conservation tips.

Your smart meter records water use and sends that information through the City’s secure meter system. WaterSmart turns that information into charts, alerts and conservation tips so you can better understand water use at your home or business. The volume of water and time of use are recorded and displayed for you to review any time through your portal, so you can be confident in your water usage, even in the middle of a billing cycle. Kyle Water Utilities also receives this information for billing and leak detection purposes, to ensure the water supply for all customers.

You will need your Kyle Water Utilities account number and the ZIP code for your service address. If your billing ZIP code is different, use the ZIP code for the address receiving water service.

This system is only for City of Kyle's municipal water utility. Some city residents may receive their water from a different utility. Find your utility provider using the jurisdiction lookup tool.

Yes. WaterSmart is available to Kyle Water Utilities customers at no additional cost. We want our customers to be empowered to monitor and track their water usage, and to be alerted to potential leaks and unexplained water use to help them conserve water and save money.

WaterSmart gives customers detailed water-use information, including usage views by month, week, day and hour. Usage information may not appear in real time, but it can help customers review patterns and better understand water use between bills. Please give 24 hours for water use data to populate.

Hourly usage shows how much water was used during each hour shown in the portal. This can help customers see when water use occurred, such as during outdoor watering, overnight use or other periods of higher activity. (Note: Due to bandwidth limits, hourly usage is not displayed on mobile devices. Please use a desktop or laptop computer to view this level of information.)

Challenge: Mark the time when you take your next shower, bath, or water the garden. Then, check the portal the next day to see how much water that activity used. You might be surprised how much, or how little, water that certain activities use.

Like to take long showers? Consider a low-flow showerhead - we will even pay you for it!

Orange may indicate possible leak activity or continuous use detected by WaterSmart. If you see orange on the chart or receive a possible leak alert, review your usage and follow the recommended actions in the portal.

Not exactly. WaterSmart shows water-use patterns from your smart meter. It may help you identify when water was used and whether the pattern looks unusual, but it does not show exactly which toilet, faucet, appliance or irrigation zone used the water.

WaterSmart does learn from your water use patterns, and can assess that you were likely washing laundry, irrigating the yard, or other activities that can be estimated based on water volume and time. This is what makes WaterSmart so intelligent!

Yes. Customers can add additional users, such as a family member, tenant or property manager. Additional users can be managed in the WaterSmart portal under settings.

Accurate household information helps WaterSmart provide more relevant water conservation tips, recommendations and usage comparisons. Depending on how many people live at an address can affect the expected volume of water used. We highly recommend updating this information for the most accurate data.

WaterSmart does not change the City’s water rates or billing structure. It gives customers more information about water use so they can better understand usage between bills. With WaterSmart, you have even more control over your bill.

The WaterSmart welcome screen includes a Pay my bill option that links customers to the city's payment portal. Customers may also continue using the City’s regular utility billing payment options.

WaterSmart is an information and alert tool. It does not automatically disconnect water service based on usage shown in the portal. Any account or service issue would continue to follow Kyle Water Utilities’ regular customer service, billing and notification processes.

WaterSmart is a secure customer portal. Smart meters transmit water-use information needed to support meter reading, customer usage views, alerts and utility service functions. This transmission does not include sensitive customer information.

WaterSmart does not currently offer an official app, but the WaterSmart portal is mobile-friendly and can be used through a standard phone web browser, such as Google Chrome or Safari.