Pay Your Utility Bill

UCAP is the City of Kyle’s utility bill assistance program. It provides limited financial assistance for eligible utility customers who are experiencing financial hardship. Assistance is reviewed based on program guidelines and available funding.

For more information, visit CityofKyle.gov/UCAP. 

At this time, City of Kyle Utility Billing customers can enroll in the UCAP donation program by speaking directly with city staff. City staff will then add a donation option to your account and ask what you would like your maximum donation to be per billing cycle or if you want to participate in the bill round up option.

Once that is complete, you will be given the option to add a donation to the UCAP Program by either adding any monetary value (up to the maximum) you choose or consider rounding up your monthly utility bill up to the nearest dollar.

To make a donation, customers must both select the donation checkbox and increase their payment amount to the rounded total. For example, if a utility bill totals $5, the customer would enter a payment amount of $7 and select the donation option. The additional $2 is then directed to UCAP. In this photo example, the customer has opted to never make more than a $15 donation. 

The donation option does not automatically increase a customer's payment amount. Instead, the system allocates any overpayment designated by the customer to the Utility Customer Assistance Program. If a customer selects the donation option but only pays the exact amount due, no donation will be made.

The customer is then prompted to select a payment method for the updated transaction amount of $7.00, plus any applicable processing fee.

Note that if you overpay without checking the donation box, the extra amount will go into your account as an overage which turns into a credit on your next bill.

Yes. Donations made as part of an online or phone payment transaction are processed along with your utility bill payment and are subject to the same 3.91% credit card processing fee. The processing fee is charged by the payment processor and is not retained by the City. 

Donations can be made when paying your utility bill online or over the phone when using a debit card or credit card.

Donations can also be made in-person at the Utility Billing windows at Kyle City Hall, 100 W. Center St.

In order to make a donation, utility billing customers must first enroll in the system. At this time, City of Kyle Utility Billing customers can enroll in the UCAP donation program by speaking directly with city staff. City staff will then add a donation option to your account and ask what you would like your maximum donation to be per billing cycle or if you want to participate in the bill round up option.

The City is exploring additional donation methods and payment options as the program grows and will provide updates as they become available.

Please note that donations made through the online payment system are subject to the same processing fees that apply to utility bill payments.

The minimum donation is $.01. Utility bill customers can set a maximum donation amount when they opt-in to the UCAP donation program. 

Donations are made independently each billing cycle. Donations do not automatically continue.

Yes. Please contact our Utility Bill Department at 512-262-1010 or by calling 3-1-1. 

Or email us at KyleBilling@CityofKyle.com.