UCAP is the City of Kyle’s utility bill assistance program. It provides limited financial assistance for eligible utility customers who are experiencing financial hardship. Assistance is reviewed based on program guidelines and available funding.
Utility Customer Assistance Program (UCAP)
UCAP is a six-month pilot program that provides targeted, temporary utility bill assistance for eligible residential City of Kyle utility customers experiencing financial hardship. Approved assistance is applied as a capped bill credit to eligible utility charges.
About the Program
If you are having trouble paying your City of Kyle utility bill, the Utility Customer Assistance Program, or UCAP, may be able to help.
What UCAP May Help Cover
Eligible assistance may apply to City utility services, including:
- Water
- Wastewater
- Solid Waste
- Storm Drainage
Who May Be Eligible
Program eligibility is based on official guidelines and may consider factors such as:
- Household income
- Emergency circumstances, such as medical issues, disaster, or loss of income
- Account standing
- Payment history
What to Expect
The application includes a hardship attestation form. The current process uses a good-faith, self-attestation model, which means income documents are not required at the time of submission.
Submitting an application does not guarantee approval. The City may request additional information if needed to review your application. Assistance may be denied, suspended, or revoked if information is false, incomplete, or inconsistent with City records.
Important to Know
UCAP is available only while program funds last. Funding may come from approved City funding sources, voluntary customer contributions, donations, grants, or other accepted sources.
If you are approved for assistance, that may help protect your account from disconnection in certain situations. Other protections may also apply for customers on an active payment plan or for certain documented medical or life-safety situations.
If a customer is denied assistance or reaches the program limit, an appeal may be filed by emailing a request, with any supporting documentation, to Utility Billing at 311submissions@cityofkyle.com
Apply Online
To apply, complete the online UCAP Hardship Attestation Form and upload and submit it using the UCAP Application Form. You may also print and complete the form and drop it off at a City of Kyle Utility Billing window during business hours at Kyle City Hall (100 W. Center St).
Frequently Asked Questions (FAQ)
City of Kyle utility customers may apply for assistance through UCAP. Eligibility is reviewed based on program guidelines, account status, and available funding.
What utility charges may be covered?
Assistance may apply to water, wastewater, solid waste, and storm drainage charges.
Do I need to provide income documents to apply?
No. Income documents are not required at the time of submission. The application uses a good-faith hardship attestation, and we may request additional information later if needed to review the application.
Does submitting an application guarantee assistance?
No. Submitting an application does not guarantee approval. All applications are reviewed based on program guidelines, eligibility, and available funding.
Can the City verify the information I provide?
Yes. The City reserves the right to request additional information or documentation to validate the attestation.
Can UCAP help prevent disconnection?
Approval for assistance may help protect an account from disconnection in certain situations. Other protections may also apply for customers with an active payment plan or for certain documented medical or life-safety circumstances.
What if I am denied or reach the program limit?
Customers may submit a written appeal within 15 days of notice, and appeals are reviewed within 10 business days.
After you submit your application, it will be reviewed by the City. If additional information is needed, we may contact you during the review process. Once a determination is made, you will be notified at the contact information provided on your application.
Who can I contact if I need help with the application?
If you need help completing or submitting your application, please contact the City of Kyle Utility Billing Department. Call 512-262-1010 or dial 3-1-1 from inside city limits or email 311submissions@cityofkyle.com
UCAP is funded through City funds and approved sources.
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