As of July 1, 2026, eligible local trips must begin and end within Kyle city limits.

Trips to and from the Austin Veterans Administration, 7901 Metropolis Drive, are also covered through separate monthly vouchers and rides must start in the Kyle city limits.

If you are unsure whether a location is within Kyle city limits, use the interactive map to check before requesting a ride.

Airport trips are no longer covered through the Uber Kyle program effective July 1, 2026.

As of July 1, 2026, Uber Kyle is available daily from 6 a.m. to 1 a.m. Service is not available between 1 a.m. and 6 a.m.

Monthly vouchers are issued through the City’s mobile app and are valid for eligible trips during the month they are issued.

Uber offers multiple vehicle types for riders to choose from. The City of Kyle vouchers are eligible for the following vehicles types:

• UberX
• UberXL
• Comfort
• Wait and Save
• Woman Driver
• Electric
• Pet

The current participating provider is Uber and MT Connect for Wheelchair Accessible Vehicles.

Yes, anyone who is an authorized user of Uber, and has an Uber account, can use Uber Kyle.

The Uber Kyle Program also offers Wheelchair Accessible Vehicles through MT Connect for the same rider cost of $5. Riders who require a Wheelchair Accessible Vehicle can request a ride by calling the MT Connect call center at 210-227-1900, dial option 4.

Wait times can vary. Most rides will be a 10-15 minute wait but depending on how many drivers are currently in the area, as well as what kind of vehicle is requested, wait times may be longer. 

Yes, you can track your trip on the Uber app.

It's possible that trips taken with Uber Kyle $3.14 could have surge pricing applied. But riders always see the cost of a trip (and the multiplier to standard rates if surge pricing applies) before requesting so they can ultimately make the decision not to use their Voucher in this scenario. Visit the Uber website for more info.

Tips are not included in the $10 subsidy and are up to the discretion of the rider.

For the Uber voucher to work, you must be at or by your pickup location when making the request. Rides that are booked in advance will not be eligible for the subsidy.

f the voucher doesn't work, make sure that the Uber app is up to date and that the trip starts and ends within city limits or is a location covered by the Uber Kyle program.

To access the Uber Kyle $3.14 program, users need a smartphone and an active Uber account. 

Before anyone can drive with Uber in the US, they must complete a background check and drivers continue to be vetted every year. In addition, there is a zero-tolerance drug and alcohol policy. Uber also provides $1 million liability insurance for all drivers and vehicles. If you do experience a safety incident, you can use the in-app emergency button to call 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. For more information, visit the Uber website.

• Always stand in the designated pickup Uber pickup location.
• Avoid spending time standing outside the designated pickup area.
• You can choose to wait inside until the app shows the driver is 2 minutes away and then can walk to the designated pickup location.
• Always observe your surroundings and be cautious.
• Never get into a car with someone who claims to be an Uber driver without asking to see identification or asking the driver to verify your name and destination.
• Use your smartphone flashlight (if needed) to confirm the license plate number and to clearly identify the driver.