Utility Billing

Disconnect Utility Services

To close a utility account, a Disconnection Form must be completed. An account can only be closed by the primary account holder, and you must submit a valid government issued photo ID along with the completed Disconnection Form.

Options for completing and submitting the Disconnect Form:

In Person: 100 W. Center St. Kyle, Tx 78640
By Email: no-reply311submission@cityofkyle.gov
By Mail: 100 W. Center St Kyle, Tx 78640

To preserve client safety, we do not accept service disconnections over the phone.

*Disconnections are only completed on weekdays, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

Disconnection Form

Disconnection Form Espanol

Have a Billing Question?

Submit a request or call us from inside the city limits, Mon - Fri from 8 am - 5 pm at 3-1-1.

Access Kyle 3-1-1

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